Solution
WhatsApp Commerce for Product Enquiries and Orders
A WhatsApp shop with catalogue menus, cart, checkout and order tracking, managed from a simple back office. Works for one store or many vendors.
Before → after
How your daily work changes
Before
After
Staff copying WhatsApp orders into a notebook
Orders arriving in the back office straight from WhatsApp
Sending product photos one by one to every customer
Customers browsing your catalogue inside the chat
Missing orders that come in at night
Customers ordering any time, with staff taking over when needed
In simple words
WhatsApp commerce turns your WhatsApp number into a shop. Customers browse your catalogue, add items to a cart, place an order and get tracking updates, all inside WhatsApp, while your team manages everything from a simple back office.
This is right for you if…
- Customers already order from you on WhatsApp chat
- Your staff copy WhatsApp orders into a register or another system
- You miss orders because nobody replies at night or on holidays
What you get
What this means for your business
Take orders on WhatsApp without staff copying them by hand
Benefit 1Show customers your catalogue, offers and store details inside the chat
Benefit 2Send order updates automatically, so customers stop asking "where is my order?"
Benefit 3Answer customers outside business hours, with a person taking over when needed
Benefit 4
How it works
Simple steps, from first call to results
- 1
We understand your orders
We learn what you sell, how customers order today, how you take payment and how you deliver.
- 2
We tailor your WhatsApp shop
This system is ready to tailor, so we set up your catalogue menus, cart, checkout and order messages on WhatsApp Business.
- 3
We train your team
We show your staff how to manage orders, update products and take over a chat when a customer needs a person.
- 4
Customers order on WhatsApp
You share your WhatsApp number, customers order themselves, and we stay available for changes and support.
Example: a restaurant
For example, a restaurant puts its menu on WhatsApp. Customers pick dishes from the menu, check out and get a message when the food is on the way. When someone asks something unusual, a staff member takes over the chat.
An illustration of how this works, not a specific client.
What we need from you to start
- A phone number for your WhatsApp shop
- Your product or menu list with prices and photos
- Your delivery areas and payment methods
Don't have everything? That's fine, we'll help you prepare it.
Interested in WhatsApp Commerce?
Tell us your requirement in 2 minutes
A few simple questions. We reply within one business day.
A look inside
What your WhatsApp Commerce system can look like
A sample screen with demo data. Your dashboards, modules and branding are designed around your business.
Illustrative screen with sample data, not a client's live system.
Problems it solves
- Customers order by chat and staff copy orders by hand.
- No catalogue or tracking inside WhatsApp.
- Replies are slow outside business hours.
Core
Core modules
The complete foundation. Modules are confirmed and configured for your business during discovery.
- Catalogue menus and product cards
- Cart and checkout
- Order tracking messages
- Offers and store info
- Human handoff
- Multi-vendor panels
- Customer records
- Reports
Optional · AI features
AI features we can add
Added where they help your team, agreed with you.
- Understands free-text product questions
- Smart product search
- Suggested replies for staff
On request · Automation
Automation ideas
Chatbots and automated workflows we can scope with you, always with the approvals you set.
Shop assistant
Helps customers find products and place orders 24/7.
Hands over to staff on request.
Scope, permissions and approval steps are agreed for each project.
After launch
We stay with you
- We train your staff on orders, product updates and taking over a chat, as agreed in your support plan.
- We help you load your product or menu list from Excel or your current catalogue.
- We fix issues and update menus, offers or messages as agreed in your support plan.
- Backups and monitoring of your orders and customer records are handled as set out in your support agreement.
Grow later
Ready for your next step
- Add more vendors, each with their own panel
- Add more stores or delivery areas on the same WhatsApp shop
- Connect online payments, delivery partners, your billing counter or online store
- Turn on optional AI features, such as understanding free-text questions or suggested replies, where they help
FAQ
WhatsApp Commerce: common questions
Do customers need to download any app?
No. Customers use the WhatsApp they already have.
Can a real person still reply?
Yes. Your staff can take over any chat whenever a customer asks or needs help.
Can many vendors use one WhatsApp shop?
Yes. It works for a single store or for many vendors, each with their own panel.
Is the WhatsApp Commerce system ready-made or custom?
We have already designed and prototyped systems like this, so we start from those modules and tailor them to your process, which saves time and cost.
Do I have to use AI?
No. AI features and automation are optional. We build the system you need first, and add AI only where it clearly helps, with the approvals and limits you choose.
Can it work on mobile and WhatsApp?
Yes. The system works in the browser on any device, and can include a mobile app and WhatsApp integration where it makes sense.
Where is it hosted?
On H1Cloud-managed hosting, your own cloud account, or your own server. We recommend an option based on budget, security and support needs.
Let's plan your whatsapp commerce system
Share your idea or problem. We'll reply with clear next steps, a suggested approach and an estimate.